ISLAND HOUSE NEWPORT
faq
At Island House Newport, we want your experience to be effortless from the moment you arrive. Our FAQs cover everything you need to know — from check-in details to local recommendations — so you can focus on relaxing, exploring, and making the most of your time in Newport. Should you have a more specific question, please don’t hesitate to contact us at guestservices@islandhousenewport.com
What are the check-in and check-out times?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Is early check-in or late check-out available?
Early check-in and late check-out may be available based on occupancy. To guarantee early check-in, we recommend booking the night before.
Can I story my luggage before check-in or after check-out?
Yes, we’re happy to hold your luggage for you.
Can a cot or crib be supplied in my room if I am traveling with an infant?
Yes, we offer Pack ‘n Plays for guests traveling with children.
Can I request a rollaway bed?
We do not offer rollaway beds. However, our suites include a sofa bed for additional sleeping space.
What is the hotel’s pet policy?
Pets are not permitted.
Are accessible rooms or amenities offered?
Yes, our Grand Suite is ADA accessible, and our rear entrance offers ADA access as well.
Do you offer on-site laundry or dry-cleaning services?
Every suite includes an in-unit washer and dryer. We do not offer dry-cleaning or additional laundry services.
What is the cancellation and refund policy?
Cancellation policies vary by season:
- Off-season: Cancel at least 3 days prior to arrival for a full refund.
- In-season: Cancel at least 7 days prior to arrival for a full refund.
Room rates are subject to applicable sales and local taxes. All reservations require a credit card deposit of 50% of the stay due at the time of booking. The remaining balance will be charged upon arrival. Non-refundable booking, the full deposit is taken at the time of the booking.
Is parking available on-site?
Yes, one parking spot per room is included as part of our $45 daily destination fee.
What are the transportation options to/from the hotel?
We’re happy to assist with private transportation arrangements. Rideshare services like Uber and Lyft are also readily available.
What types of rooms and suites are available?
You can find full details about our accommodations on the Accommodations page
Do the rooms have Wi-Fi? Is it free?
Yes, Wi-Fi is included with your destination fee. High-speed internet is available wirelessly across the property and is complimentary for all registered guests.
Is there an on-site restaurant or bar?
We do not have a restaurant or bar on property but each room has a full kitchen.
Is in-room dining or room service available?
We do not offer in-room dining, but we’re happy to assist with grocery delivery and recommendations for nearby options.
Is there a fitness center? What are the hours?
Access to the International Tennis Hall of Fame Fitness Center is included in your resort fee.
- Indoor season (through May 14):
Monday–Friday: 8AM–9PM
Saturday: 7:30AM–6PM
Sunday: 7:30AM–5PM - Summer hours (starting May 15):
Daily: 8AM–7PM
Are there any outdoor activities or sports facilities?
Guests can enjoy our veranda.
What are the nearby attractions and points of interest?
Please refer to our local guide or speak to our concierge for recommendations—we’re happy to help you plan your time in Newport.
Can tours or excursions be arranged?
Yes! Our concierge team can assist with local tours and curated experiences.
Are there meeting or event spaces available?
While we do not have event space on-site, we partner with International Tennis Hall Of Fame for meetings and gatherings.
Are group rates available?
Yes, please contact us directly for group inquiries.
Is outside catering allowed?
This is reviewed on a case-by-case basis. Please contact us with details.
How can I contact the front desk or concierge?
You can reach us anytime at: guestservices@islandhousenewport.com.
Are cots available for additional guests?
No, we do not offer cots.
